Bring me your messy problem.
Not the cleaned-up version for the steering committee. The actual one - the contradictions, the half-formed instinct, the thing nobody quite wants to say out loud.
I work through outcome-led strategic projects, fractional design and strategy leadership, short-term senior contracts, and speaking, workshops, facilitation and mentoring. Engagements aren't identical, and I won't pretend otherwise.
Three ways in
Design and experience leadership
Head of Design, Experience Director or Digital Product leadership: leading teams and practices, setting direction, and building the capability that keeps products improving.
Strategic project or programme
An outcome-led piece of work to clarify a proposition, reframe a product or service, direct a transformation programme, or resolve a complex strategic decision.
Speaking, facilitation and development
Keynotes, workshops, senior decision-making sessions, mentoring and capability development.
- Design and product leadership
- Programme direction
- Target operating models
- Capability frameworks
- Proposition clarity
- Product and service reframing
- Research synthesis
- Digital selling journeys
- Human-centred AI innovation
- Strategy and roadmaps
- Senior facilitation
- Mentoring
- Speaking
Problems I can help with
- We know something needs to change, but not what.
- Our proposition made sense five years ago.
- Conversion is flat and nobody agrees why.
- We have plenty of research and no direction.
- Everyone wants to 'do something with AI'.
- The product works, but people don't use it the way we expected.
- We're growing and the way we work no longer fits.
Roughly how it goes
- 01
Understand the situation
Including the politics, not just the brief.
- 02
Find the real question
Usually adjacent to the one I was handed.
- 03
Gather and synthesise evidence
Behaviour, data, and what the team already knows.
- 04
Reframe the opportunity
So the choice becomes visible.
- 05
Make the direction tangible
Prototypes, models, artefacts - something to react to.
- 06
Help people decide and act
Decisions, not decks.
It rarely runs in a straight line, and some steps take an afternoon while others take a quarter. That's the honest version.
Start a conversation
A paragraph is plenty. Don't tidy it first. Prefer email? hello@hannahtempest.com.